Frequently Asked Questions
General Questions
What services do you offer?
We offer a range of services, including Carpet Repair, Seam Repair, Pet Damage Repair, Patching, Re-stretching, Installation, Cleaning, and Flood Restoration.
How do I book a service?
You can book a service by filling out our contact form or calling us directly at +61 489 922 336.
Do you provide emergency services?
Yes, we offer emergency carpet repair and cleaning services, especially in cases of flood damage or severe carpet issues.
Carpet Repair Questions
Can you repair burns and tears in carpets?
Yes, we specialize in repairing burns, tears, and other types of damage, restoring your carpet to its original condition.
How much does carpet repair cost?
The cost varies depending on the extent of the damage, but repair is generally more affordable than replacement.
What areas do you serve for carpet repair?
We provide carpet repair services in Melbourne, Geelong, Ballarat, Bendigo, and surrounding areas.
Carpet Seam Repair Questions
Why do carpet seams come apart?
Carpet seams can come apart due to poor installation, heavy foot traffic, or aging. We can fix these issues with our professional seam repair services.
How long does it take to repair a carpet seam?
Most carpet seam repairs can be completed within a few hours, depending on the extent of the damage.
Do you offer seam repair services in Geelong?
Yes, we offer carpet seam repair services in Geelong as well as other areas like Melbourne, Ballarat, and Bendigo.
Carpet Cleaning Questions
What carpet cleaning methods do you use?
We use deep cleaning methods like hot water extraction to remove dirt, stains, and allergens from your carpets.
How often should I have my carpets cleaned?
It’s recommended to have your carpets professionally cleaned at least once a year to maintain their appearance and longevity.
Do you offer carpet cleaning in Ballarat?
Yes, we offer professional carpet cleaning services in Ballarat, Melbourne, Geelong, Bendigo, and surrounding areas.
Carpet Installation Questions
What is included in your carpet installation service?
Our carpet installation service includes consultation, carpet selection, area preparation, and precise installation with attention to seams, edges, and transitions.
How long does carpet installation take?
The time required for carpet installation depends on the size of the area, but most installations are completed within a day.
Do you provide carpet installation in Bendigo?
Yes, we offer carpet installation services in Bendigo, Melbourne, Geelong, Ballarat, and other nearby locations.
Carpet Flood Restoration Questions
What should I do if my carpet is flooded?
Contact us immediately for our emergency flood restoration services. We will extract the water, dry the carpet, and perform any necessary repairs or cleaning.
Can all water-damaged carpets be restored?
In most cases, carpets can be restored unless the water damage is severe. We will assess the damage and provide the best possible solution.
Do you offer flood restoration services in Melbourne?
Yes, we provide flood restoration services in Melbourne, Geelong, Ballarat, Bendigo, and surrounding areas.
Pet Carpet Damage Repair Questions
Can you fix pet stains and odors?
Yes, we use specialized cleaning techniques and products to remove pet stains and neutralize odors from your carpets.
What types of pet damage can you repair?
We can repair various types of pet damage, including claw marks, torn areas, and chew damage.
Do you offer pet carpet damage repair in Geelong?
Yes, we offer pet carpet damage repair services in Geelong, Melbourne, Ballarat, Bendigo, and other locations.
Carpet Patching Questions
What is carpet patching?
Carpet patching is a method of repairing localized damage by replacing the damaged area with a patch that matches the surrounding carpet.
How long does carpet patching last?
When done correctly, carpet patching is a durable solution that can last as long as the rest of the carpet.
Do you offer carpet patching services in Ballarat?
Yes, we provide carpet patching services in Ballarat, Melbourne, Geelong, Bendigo, and nearby areas.
Carpet Re-stretching Questions
Why does my carpet need re-stretching?
Carpets may need re-stretching if they become loose, wrinkled, or buckled due to improper installation, heavy furniture, or aging.
What is the process of re-stretching a carpet?
We use power stretchers to pull the carpet tight, eliminating wrinkles and buckles. We then trim and tuck the carpet for a neat finish.
Do you offer carpet re-stretching in Bendigo?
Yes, we offer carpet re-stretching services in Bendigo, Melbourne, Geelong, Ballarat, and surrounding areas.